SHIPPING & DELIVERY POLICY
Last Updated: October 2026
"At Aldya Designer Jewels, we are committed to making sure your jewellery is prepared, packaged, and delivered securely and with the utmost care. This Shipping and Delivery Policy sets out the terms that apply to orders placed through our online store. For information on how we handle your personal data when we process and deliver your order, please see our Privacy Policy.”
1. Order Processing
All orders are subject to confirmation and product availability. Your order is confirmed when we send you an order confirmation, not when you place it.
Some of our jewellery is made to order, customised, or specially prepared, so processing times vary depending on the item you buy. The estimated preparation and delivery time for your order will be shown on our website at the time of purchase and in your order confirmation. If we expect any delay, we will tell you.
We process orders on UAE business days. Weekends, UAE public holidays, and circumstances beyond our reasonable control may affect processing and delivery times.
2. Delivery Within the UAE
Aldya Designer Jewels delivers within the United Arab Emirates to locations served by our courier and delivery partners. If we cannot deliver to your address, we will tell you at checkout or as soon as we find out.
Estimated delivery times are a guide only and may vary depending on the delivery location, product availability, customisation requirements, and courier operations.
Any delivery charges are shown to you before you complete your purchase.
3. International Shipping
We ship to selected countries outside the UAE. Availability, shipping charges, and estimated delivery times vary by destination, and we show them at checkout before you pay. If we do not ship to your country, you will not be able to complete the order.
International orders may be subject to customs duties, import taxes, VAT, clearance charges, or other fees imposed by the destination country. Unless we state otherwise at checkout, these charges are not included in the purchase price or the shipping fee, and the recipient is responsible for paying them. We do not control these charges and cannot tell you their amount in advance.
You are responsible for making sure that the products you order can lawfully be imported into the destination country.
4. Shipping Charges
We show any shipping or delivery charges for your order before you complete your purchase.
We will not add delivery or logistics charges after you place your order, unless you ask for an additional service or a change to your order (for example, express delivery or a different delivery address) and agree to the extra cost.
5. Delivery Information
You are responsible for giving us complete and accurate delivery information, including the recipient’s name, delivery address, mobile number, and any other details we reasonably need to complete the delivery. Please check these details carefully before you place your order.
We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information that you provided.
If an order is returned to us because the delivery information was incorrect, or because delivery failed after repeated attempts, we will contact you to arrange redelivery. Additional delivery charges may apply before we resend the order. We will tell you the amount before you agree to redelivery.
We use your delivery information only to process and deliver your order, and we share it with our courier and delivery partners for that purpose. For more details, please see our Privacy Policy.
6. Secure Delivery of Jewelry
Because of the nature and value of our jewellery, some orders require additional verification on delivery.
The courier may ask for identification, a signature, a delivery confirmation (such as a one-time code), or other reasonable verification before handing over the package.
For high-value orders, please make sure that you or an authorised recipient will be available to receive the delivery.
7. Order Tracking
Once your order has been dispatched, we will send you tracking information or delivery updates by [email / SMS / WhatsApp].
Tracking information is provided by the courier, and it may take some time to update after dispatch. If your tracking details have not updated after 15 business days, or if you have questions about your delivery, please contact us using the details in the “Contact Us” section.
8. Delivery Delays
We make reasonable efforts to deliver your order within the estimated timeframe.
Delivery may sometimes be delayed by circumstances outside our reasonable control, such as courier disruptions, customs procedures, adverse weather, public holidays, regulatory requirements, or other unforeseen events.
If we become aware of a significant delay, we will contact you as soon as we can and work with you to resolve the matter. If your order has not arrived within the estimated timeframe, please contact us using the details in the “Contact Us” section.
Nothing in this policy limits your rights or remedies under applicable UAE consumer protection laws.
9. Receiving Your Order
Please check the outside of the package when you receive it.
If the package looks significantly damaged, opened, or tampered with, please take photographs of it before you open it. If possible, also note the damage with the courier at the time of delivery. Then contact us as soon as possible, and within 2 days of delivery, using the details in the “Contact Us” section.
If you have a claim for an incorrect item, a missing item, or an item damaged during delivery, please keep all the original packaging and send us photographs or other reasonable supporting information, so that we can investigate. We will review your claim and let you know the outcome and next steps, which may include [repair or replacement].
10. Risk and Delivery
Responsibility for your order, including the risk of loss or damage, passes to you when the order is delivered to you or your authorised recipient at the delivery address and the delivery verification described in Section 6 is completed. Until then, the order is our responsibility [and is insured during transit].
Nothing in this Shipping and Delivery Policy excludes or limits any mandatory consumer right or remedy that you have under UAE law.
11. Returns and Exchanges
Returns, exchanges, refunds, defective products, and customised or personalised jewellery are covered by our separate Returns and Exchange Policy.
If any of our policies conflicts with a mandatory right that you have under UAE consumer protection law, the law prevails.
12. Contact Us
If you have questions about your order, shipment, or delivery, please contact us at :
📧 Email: Info@aldyajewels.com
📞 Phone:+97150 125 3456
Please include your order number so that we can help you more quickly.