PRIVACY POLICY
Last Updated: October 2026
“Aldya Designer Jewels (“Aldya,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, purchase our products, communicate with us, subscribe to our communications, or otherwise interact with us.
This Privacy Policy is intended to comply with applicable data protection requirements in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”), and other applicable UAE laws and regulations.
By using our website or providing personal data to us, you acknowledge that you have read and understood the practices described in this Privacy Policy. Where the law requires your consent, we will obtain it separately.”
1. Who We Are
Aldya Designer Jewels is an online jewelry business based in Dubai, United Arab Emirates (UAE). We offer fine jewelry, including 18-karat gold jewelry, diamonds, gemstones, and related products through our website and other online channels.
Business Details
Business Name: Aldya Designer Jewels
Business Location: Dubai, United Arab Emirates
📧 Email: Info@aldyajewels.com
📞 Phone:+97150 125 3456
For the purposes of applicable data protection laws, Aldya Designer Jewels is responsible for the personal information we collect and determines how and why such information is processed in connection with our online business.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
Identity and Contact Data: Your name, email address, telephone number, billing address, shipping address, and other contact details.
Order and Transaction Data: Products purchased, order history, order value, delivery details, returns, exchanges, refunds, and communications relating to your purchases.
Payment Data: Information necessary to process your payment. Payments are processed by third-party payment providers, and we do not store your full credit or debit card details.
Account Data: If you create a customer account, we collect your login details, preferences, saved addresses, wish lists, and account activity.
Communications Data: Information you provide when you contact us through our website, email, telephone, WhatsApp, social media, or other customer service channels.
Technical and Website Data: IP addresses, browser and device information, operating system, website activity, referring pages, cookie identifiers, and similar technical data. For more details, please see the “Cookies” section.
Marketing Data: Your marketing preferences and your interactions with our promotional communications.
Sensitive Personal Data and Children’s Data: We do not intentionally collect sensitive personal data such as health, biometric, or religious data. We also do not knowingly collect personal data from anyone under 18 without parental or guardian consent. For more details, please see the Terms and Conditions [Section 1]
3. How We Collect Information
We collect personal data directly from you when you place an order, create an account, contact us, subscribe to our communications, request customer support, participate in a promotion, or otherwise provide information to us.
We also collect certain personal data automatically through our website, using cookies and similar technologies. In addition, we receive personal data from service providers that act on our behalf, such as payment processors, delivery and courier companies, and website and technology providers.
4. How We Use Your Information
We process your personal data for the following purposes:
- Processing, confirming, and fulfilling your orders;
- Processing payments, refunds, returns, and exchanges;
- Delivering jewellery and sending you delivery updates;
- Providing customer service and responding to your enquiries;
- Managing your customer account;
- Verifying transactions and helping to prevent fraud and misuse;
- Maintaining the security and functionality of our website;
- Keeping business, accounting, and transaction records;
- Complying with applicable UAE legal, regulatory, tax, accounting, and governmental requirements;
- Managing disputes and establishing, exercising, or defending our legal rights;
- Improving our website, products, and customer experience; and
- Sending you marketing communications, in accordance with your preferences and applicable law.
We process personal information only where we have an appropriate basis under applicable law, which may include your consent, fulfilling or preparing to enter into a contract with you, compliance with legal obligations, or another basis permitted by applicable UAE law.
If we want to use your personal data for a new purpose that is not described in this Privacy Policy, we will inform you and, where required, obtain your consent first.
5. Marketing Communication
With your consent, we may send you promotional communications about Aldya Designer Jewels, including new collections, products, events, and offers. You can give your consent when you create an account, subscribe to our mailing list, or at checkout. We will not send you marketing communications without it.
You can withdraw your consent or unsubscribe at any time, free of charge, by using the unsubscribe link in any marketing message or by contacting us using the details in the “Contact Us” section. Withdrawing your consent does not affect the lawfulness of our processing before you withdrew it.
If you unsubscribe from marketing communications, we will still send you non-promotional messages that are necessary to serve you, such as order confirmations, delivery updates, and responses to your customer service requests.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies for the following purposes:
- Essential cookies: to operate the website, keep your basket and account working, and maintain security. These do not require your consent.
- Preference cookies: to remember your settings, such as your language or region.
- Analytics cookies: to understand how visitors use our website so that we can improve it.
- Advertising cookies: to show you relevant advertising and measure how well it works.
We will ask for your consent before placing any non-essential cookies (preference, analytics, and advertising) on your device. You can accept or decline them, and change your choice at any time, through our cookie banner or cookie settings.
You can also control or delete cookies through your browser settings. If you block certain cookies, some features of our website may not work properly.
7. Sharing Your Personal Information
We do not sell your personal data.
We share your personal data only where necessary, with the following categories of recipients:
- Website hosting and e-commerce providers;
- Payment processors and financial advisers, including accountants, auditors, and legal advisers; and
- Government, regulatory, law enforcement, or judicial authorities, where we are required to do so by law or by a valid legal request.
Service providers that process personal data on our behalf receive only the data they need to perform their services. They are bound by contract to protect it, to use it only on our instructions, and to keep it confidential.
If we, or part of our business, are involved in a merger, acquisition, financing, restructuring, or sale of assets, we may share personal data with the parties involved, subject to applicable law and appropriate confidentiality protections. We will inform you of any change that significantly affects how your data is used.
8. International Data Transfer
Some of our service providers, such as our technology, payment, hosting, communications, and logistics providers, may process or store your personal data outside the United Arab Emirates.
When we transfer your personal data outside the UAE, we do so only in accordance with the PDPL and other applicable UAE data protection laws. Depending on the circumstances, this means that the transfer is to a country that the UAE authorities recognise as providing adequate protection, that it is covered by an appropriate legal mechanism such as a contract with the recipient, or that another basis permitted by law applies, such as your consent. In each case, we take steps to make sure your personal data stays protected.
You can contact us using the details in the “Contact Us” section if you would like more information about the safeguards we use.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, destruction, and misuse.
These measures include access controls, secure and encrypted technology infrastructure, and other safeguards that are suitable for the nature of the data and the risks involved. We limit access to personal data to the staff and service providers who need it to do their jobs, and they are bound by confidentiality obligations.
If a personal data breach occurs that is likely to harm your privacy, rights, or interests, we will notify the UAE Data Office and you, as required by applicable law.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. You can help protect your data by choosing a strong password for your account, keeping it confidential, and contacting us immediately if you suspect any unauthorised use of your account.
10. How Long We keep Your Information
We keep your personal data only for as long as necessary for the purposes for which we collected it, or for as long as the law requires or permits.
The retention period depends on the type of data and the reason we hold it. For example:
- Order and transaction records are kept for the period required by UAE tax, accounting, and commercial record-keeping laws.
- Account data is kept while your account is active, and deleted or anonymised within a reasonable period after you close it.
- Marketing data is kept until you withdraw your consent or unsubscribe, after which we keep only the minimum needed to respect your choice.
- Customer service communications are kept for as long as needed to resolve your request and handle any follow-up or dispute.
- Data needed for fraud prevention or legal claims is kept for as long as the relevant risk or limitation period lasts.
When we no longer need your personal data, we securely delete or destroy it, or anonymise it so that it can no longer identify you.
11. Your Privacy Rights
Under the PDPL and other applicable UAE laws, you have rights over your personal data, subject to the conditions and exceptions set out in the law. These include the right to:
- Obtain information about how we process your personal data;
- Request access to the personal data we hold about you;
- Request correction of inaccurate personal data, or completion of incomplete personal data;
- Request deletion of your personal data;
- Request that we restrict our processing of your personal data;
- Object to, or ask us to stop, certain processing, including processing for direct marketing;
- Request a copy of your personal data in a structured, commonly used format, or ask us to transfer it to another organisation;
- Object to decisions based solely on automated processing, including profiling, that significantly affect you; and
- Withdraw your consent at any time, where we process your data based on your consent.
Withdrawing your consent does not affect the lawfulness of processing carried out before you withdrew it.
Some of these rights are limited. For example, we may keep or continue to process certain data where we are required to do so by UAE law, where we need it to establish, exercise, or defend legal claims, or where another exception in the law applies. If we cannot fully act on your request, we will explain why.
To exercise your rights, please contact us using the details in the “Contact Us” section. We may ask you to verify your identity before we act on your request, to make sure your data is not disclosed to the wrong person. If you are unhappy with how we handle your request, you can also raise a complaint with the UAE Data Office.
12. Children's Privacy
Our products and website are not directed at children, and we do not knowingly collect personal data from anyone under the age of 18 without the consent of a parent or legal guardian.
If you are a parent or guardian and believe that your child has provided personal data to us without your consent, please contact us using the details in the “Contact Us” section. If we become aware that we have collected a child’s personal data without the required consent, we will delete it promptly, unless the law requires us to keep it.
13. Third-Party Websites and Services
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
14. Data Breaches
If a personal data breach occurs, we will act promptly to contain it, investigate what happened, and reduce any harm to the people affected.
Where the law requires it, we will notify the UAE Data Office and the affected individuals of the breach. Our notification to you will explain, in clear language, what happened, what personal data was involved, the likely consequences, and the steps we are taking and recommend you take.
15. Changes to this Privacy Policy
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
16. Contact Us
If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact:
📧 Email: Info@aldyajewels.com
📞 Phone:+97150 125 3456
We will review and respond to privacy requests in accordance with applicable UAE law.