RETURNS AND EXCHANGE POLICY
Last Updated: October 2026
1. No Refund Policy
All purchases made through Aldya Designer Jewels are considered final sale.
We do not offer refunds or cash returns for purchases due to a change of mind, personal preference, or incorrect selection.
This policy does not affect customers’ rights under applicable UAE consumer protection laws.
2. Exchange Policy
We accept eligible exchange requests within 14 calendar days of receiving your order, subject to the following conditions:
- The jewelry must be unworn, unused, and in its original condition.
- All original packaging, certificates, tags, and accompanying documentation must be included.
- Proof of purchase must be provided.
- The item must be inspected and approved by Aldya designer Jewels before an exchange is processed.
Exchanges are subject to product availability.
One time exchange is allowed per piece, and item to be of equal or more of the original amount.
If the replacement item is of higher value, the customer must pay the price difference. No cash refund will be issued for an exchange to an item of lower value, except where required by law.
All exchanges/repairs requests require prior authorization. Please do not send any jewelry without receiving confirmation from our team.
3. Customized & Made-to-Order Jewelry
Due to the personalized nature of our creations, customized, engraved, resized, and made-to-order jewelry cannot be exchanged or returned for change-of-mind reasons.
This exclusion does not apply where the product is defective, incorrectly supplied, or otherwise subject to statutory remedies.
4. Damaged or Defective Items
Each Aldya designer Jewels creation undergoes quality inspection before dispatch.
If you receive an item that is damaged, defective, or different from your confirmed order, please contact us as soon as possible, preferably within 2 days from the date of delivery, with your order number and clear photographs.
Aldya designer Jewels will assess the issue and provide an appropriate remedy in accordance with applicable UAE consumer protection laws.
6. Warranty and Repairs
- All products are covered under warranty for 14 days after delivery against manufacturing defects.
- The warranty does not cover normal wear and tear, misuse, accidental damage, or damage caused by repairs or alterations made by anyone other than us.
- Product will be replaced and no additional fee will be charged.
6. How to Request an Exchange
To request an exchange, please contact our customer care team with your order number and reason for exchange.
📧 Email: Info@aldyajewels.com
📞 Phone:+97150 125 3456
All exchanges/repairs requests require prior authorization. Please do not send any jewelry without receiving confirmation from our team.